We ship all orders Monday to Friday from 9:00 – 5.00pm. All items are delivered by postal or courier services and always using a trackable service.
We use Royal Mail UK deliveries.
We will post to the address given by the information you supply when placing your order, Please make sure this is the correct information to avoid additional charges for re-posting, we cannot stress this enough.
Once your order display’s as ‘Dispatched’ allow at least 72 hrs for your order to arrive. You should also receive your tracking details.
Click and Collect
Wheal Ellen, Mount Hawke, Truro, Cornwall, TR4 8DL
01209 890229 | 07968 498227
Mon – Fri 9:00 – 17:00
If you have chose a collection at the checkout, please gives us 72 hours to prepare your order. You will be notified when your order is ready for collection.
Please be aware that staff shortages are putting additional stress on ALL delivery services and companies. This means that we cant guarantee the delivery times that are stated, but we will always do our best to get your goodies to you in good time. Our REGULAR SERVICE is usually 3-5 days however in some extreme cases take up to 14 days.
PLEASE NOTE that these delivery times are BEYOND OUR CONTROL.
At busier times of the year (eg. Christmas) postal services can slow down, we ask you to wait 7 working days after your order is ‘Dispatched’ before contacting us.
When your parcel is attempted for delivery and if there is no one at your delivery address to receive it, a card should be left with details on how to organise a re-delivery or collection from your local sorting office/depot. COVID19 now means that most deliveries will be contact free.
If the parcel is not collected or redelivery has not been arranged by the customer the parcel will be returned to Carlyon Funeral Directors. If the parcel is not not collected and is returned to us, we can resend the parcel if the additional postage cost is covered by yourself or in the case of a refund being requested we will refund for products minus the postage.
Standard Delivery – Royal Mail – Free
Processing 1-2 working days and delivery 2-3 working days.
Deliveries are made anytime between 8am – 6pm. Mon – Fri
This is not an express service.
Shipping is FREE to all in UK Mainland. We do not ship to outside of the UK Mainland. If you are outside of this area and would like a shipping quotation, please contact us on email@example.com
Wrong Delivery Address
We are not responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect shipping address being provided. In these circumstances no refunds are issued on missing parcels until, and or if the items are returned to us. Incorrect address postage refunds are not possible.
We try our hardest to meet all delivery times, but very occasionally there may be delays, especially during busy periods (including sales/Christmas). Other factors that can cause delays beyond our control are postal/delivery partner delays, traffic delays, bad weather, pandemics or if our delivery partners are unable to access the delivery premises. If you have any other issues, feel free to contact our team. Please note we can’t be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the delivery partner.